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How PlayHitters uses your information when you find tennis, arrange hits, offer services, manage venues or share Updates and Watch entries.
Manage your contact visibility, email preferences or account data. These controls ask you to sign in first.
Oliver Bakhtiari trading as PlayHitters is the sole-trader controller for information handled by this service. Service address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. For privacy questions or requests, contact support@playhitters.co.uk.
Most information comes from you. Some comes from other members when they host, request, confirm, report or block; from Stripe when you use payments; and from public venue sources or venue teams when maintaining the venue catalogue.
PlayHitters does not use special-category information as an ordinary account requirement; do not add medical or safeguarding details to public content.
Visitors can see public venue records, published hits, venue updates, Watch entries and the profile fields you publish. A live stream can reveal who is at a court now. Watch does not publish the qualifying hit reference or its participant list. Signed-in users may see additional participation context.
Your profile contact email is private by default. You can choose to show it to signed-in members or everyone in Contact visibility. Your phone number and LTA number are never public profile fields. Coaches, paid hitters and stringers separately publish the business contact details needed for their services.
Hosts see requests for their hit. Accepted participants can see private hit updates. They see another accepted participant's phone or email only when that person chose to share it for the hit, while the hit remains active and before its scheduled end. Cancelling the hit ends that contact access. Authorised administrators retain necessary investigation access.
Starter-hosted hits have a stricter rule: players who request or join do not share their phone number or email through the hit, even after acceptance. The organiser must share an email with accepted players until the hit ends or is cancelled. The creation form explains which email will be shared; if the profile contact email is empty, it uses the organiser's verified sign-in email. This does not publish the email or change anyone's separate profile visibility choice.
Your venue-membership list is an owner-only account preference. It is not shown on your public profile; public “Regular venues” are derived separately from credited completed play. When you request a hit, the organiser sees whether you declared membership at that venue at the time. They do not see your membership list, and later changes do not alter the saved request-time result.
Venue Managers and administrators receive only the operational information allowed by their role. A venue manager's deliberately published venue contact email is separate from their private account details.
To confirm venue management or an official venue affiliation, we ask an authorised venue representative to email us directly and copy your verified account email. The message identifies you, the venue, their role and the permission being confirmed. We keep this correspondence in our restricted support inbox and a private reference in the approval record. It is not published or included in self-service account downloads; you can contact us about access to your information.
A stringing request shares your sign-in name with the provider. After acceptance, the provider can see your sign-in email and any collection address and instructions you supply for that order while handover is active. Contact access ends when the order closes, except that a cancelled order keeps the contact needed to return a racket still in the stringer's care. Blocking removes the provider's access to your email and collection details. Administrators retain necessary private investigation access. The provider's deliberately published business identity and contact details accompany the service and agreed order; your collection address is never a public business address.
Blocking removes ordinary bilateral profile, hit, venue-update, Watch and contact visibility. Necessary schedule, cancellation and payment recovery information remains available for existing arrangements without exposing the blocked person's identity or contact details. An assigned Venue Manager may still see updates and Watch entries for moderation at their venue, and administrators retain necessary investigation access. Manage your blocked players.
A no-show report reason, the named participant's response and an administrator's rationale are visible only to the reporting organiser, that participant and administrators. Unrelated participants and public visitors see none of that case material; public profiles show only the existing aggregate attendance signal when its minimum sample is met.
Amazon Web Services hosts application, database, media, maps and email gateway infrastructure. Stripe hosts checkout and connected-account onboarding and processes payment or payout information. Gmail receives protected copies of operational email. These providers handle information under their own security and contractual terms. Venue and directions links, and links to YouTube, Instagram, Facebook, X, Twitch and Kick, take you to independent third parties. Social links on player profiles open externally; they do not load an embedded preview on the profile.
PlayHitters stores and displays the social link supplied with a venue update but does not copy the linked image or video. Instagram, Facebook and X content loads here only after you allow that provider, as explained in Media previews below. You can instead open the original link without enabling previews. YouTube thumbnails load as you browse; its player loads only when you press Play. Loading external content or opening its original link lets that provider process the visit under its own terms and privacy notice.
Watch stores the original stream URL, an optional recording URL and the court, time and publication details needed to share and moderate the entry. PlayHitters does not capture or store the video, audio or chat, collect camera credentials, keep a viewing history or measure watch duration. YouTube, Twitch and Kick run the external streams. YouTube thumbnails load automatically as you browse; players wait until you choose a stream or supported recording. Kick recordings open on Kick. The Media previews section below explains each provider's playback and privacy behavior.
The broadcaster controls the external account and its recording settings. Removing a Watch entry or deleting a PlayHitters account does not delete footage held by the provider or copies made by viewers. For permission, removal and safeguarding guidance, read filming and livestreaming.
Information may also be disclosed where reasonably necessary to professional advisers, insurers, payment participants, courts, regulators, police, safeguarding bodies or another lawful authority. PlayHitters does not sell or rent member data.
Explore and Find offer an optional Use my location button. Only choosing it asks your browser for a one-time location. Accuracy depends on your device and browser settings; you can always search a venue or postcode instead. We do not follow your movement or change your default venue. Your position is not shared with other members.
The position and its reported accuracy stay temporarily in this tab. In Find, the reading remains available while switching Play and Stringing or opening related hits, venues and player profiles. Clearing location, submitting a manual search, reloading or leaving discovery and those related pages removes it. Explore clears its map reading when you leave the page. You can cancel a pending request at any time. The reading is not saved to your account, browser storage, shared links or saved map history.
In Find, your coordinates are sent privately to PlayHitters to find and sort results within your chosen radius. They are not saved or included in search links or application logs. Explore requests nearby venues using a broader area; our map provider also receives requests for the map tiles you view, which can reveal your approximate area. Using this feature therefore does not keep all location information on your device. Essential authentication and security storage keeps you signed in and protects requests. PlayHitters does not use its own advertising or analytics tracking. Optional social previews may load provider tracking after you allow them; the controls and explanation are above.
When you type a town or postcode, we send that search text to Ordnance Survey after you pause typing to suggest places. We do not send your account details or device location with it. Suggestions are temporarily cached by PlayHitters. Selecting a place includes its public name and centre in the search link, and in a saved search if you save one. A postcode represents an area, not an exact house or collection address.
Create a hit can keep one unfinished draft in this tab's session storage, available to restore for up to 24 hours after your last edit. It belongs to the signed-in account and includes session details, dates, public description and prices. It excludes contact details, contact-sharing consent, provider details and venue-payment instructions. Publishing, choosing Start fresh or signing out in that tab clears it. It is not synced to other devices. Read the draft guide before relying on a saved draft.
If you choose a default venue membership, Explore or Create a hit may start there when you have not chosen another location. You can change or remove this preference from your profile settings.
YouTube thumbnail previews contact the provider before you choose to play the video. The privacy-enhanced player loads only after you press Play; opening a social-media link is also an interaction with its provider. These requests are not anonymous, and privacy-enhanced mode does not mean that YouTube uses no storage or receives no information.
Community confirmation can be earned automatically from qualifying completed play. Your private progress shows what has counted and what is still waiting; administrator or assigned venue manager review is also available. See how confirmation works.
Rate limits and product rules can automatically refuse an ineligible or excessive action, but PlayHitters does not make a solely automated decision intended to have legal or similarly significant effects. Stripe makes its own onboarding and payment-risk decisions and may ask the account holder for evidence directly.
Stripe stores card, bank and identity evidence needed for online payment. Your confirmed account email prefills Checkout. A temporary copy keeps retries consistent and is removed from the attempt once Checkout is created or the attempt expires. PlayHitters also stores operational online-payment references, amounts and statuses, including a limited age or guardian-remediation result where Stripe returns one. For payment at the venue, PlayHitters stores the advertised method and public instructions but does not receive card details or record whether the payment occurred. Hits and stringing services paid entirely at the venue do not require a Stripe account; paid providers still need administrator approval and publish their business details.
If you make an optional contribution to PlayHitters, your browser leaves PlayHitters for a Stripe-hosted page. We keep the amount, payment and refund status, Stripe transaction references and your publication choice to maintain contribution totals and recover missed payment updates. Stripe and the operator's accounting process hold the payer and receipt information; PlayHitters does not receive full card details.
You can give anonymously or choose to show your current public username and amount on the contribution page. Named totals include only gifts you have chosen to share under your username. Anonymous gifts show their amount without identifying you or linking to your profile. Stripe still processes the payment details. Signing in later does not make an earlier anonymous gift public.
You can hide your previous named contributions from that page when signed in. Account deletion removes their account association and makes them anonymous. Your account export includes your linked contribution records. Minimal acknowledgement amounts support lifetime totals; operational payment references follow the seven-year financial retention schedule, subject to unresolved payment issues and applicable holds.
The current PlayHitters operator is an individual sole trader and is outside the UK digital-platform reporting regime. That is separate from whether an organiser's Stripe account holder is an individual, sole trader or company. PlayHitters therefore does not collect National Insurance numbers, dates of birth or other seller tax identifiers for platform reporting. If the legal operator, seller-contract or payment model changes, PlayHitters will reassess the position and update this notice before collecting or reporting any additional seller information.
See payment and refund terms for the responsibilities of PlayHitters, the provider and Stripe.
Service emails go to your verified sign-in address. Essential account, payment and arrangement messages stay on; urgent safety alerts also stay on for responsible administrators. You can turn pre-hit reminders and eligible routine review emails on or off in Email notifications. These preferences belong to your account, are included in your data download and are reset when you delete the account. Turning routine review emails off does not remove review work or change your authority.
A Hit alert is optional and separate from an ordinary saved search. You can have one active alert, stop it in Saved searches and replace it by activating another. It runs for at most 14 days, or less when its chosen date range ends. The first currently requestable match sends one email linking to the live search and pauses the alert; the email does not reserve a place. PlayHitters does not send alert digests or provide a general notification inbox, push or SMS channel. Read Saved searches and Hit alerts for help with these choices.
Support emails are scanned and forwarded to a private inbox. An encrypted raw copy is held only while forwarding: successful copies are deleted immediately and failed copies within seven days. Do not email passwords, card or bank details, identity documents, medical records or emergency information.
When you delete your account, you can leave a private comment about your experience. This is optional: you can leave the box empty and continue. We save it only if your account is successfully deleted.
Authorised administrators can read the comment to understand what we could improve. We store the text and submission date separately from your account, without an account reference, and record whether it has been seen. Please leave out names, contact details and sensitive information; anything you include in your own words may still identify you or someone else.
Comments expire after 12 months and are removed by scheduled cleanup. For support or a safety concern, use Contact us. For a privacy request about a comment, contact support@playhitters.co.uk with enough of its wording and approximate submission date to help us find it. We cannot look it up through your former account.
Live account, session, profile, contact, saved-search and block data that you control is removed when you delete an eligible account. Referenced profile pictures are scheduled for deletion. A signup whose email address remains unconfirmed 24 hours after creation is removed; this is separate from LTA confirmation. A specific legal, safety, accounting or provider obligation can temporarily require the exact affected record to be kept longer; any extension must be documented, reviewed and limited rather than a broad or indefinite hold on your account.
A Full-Dashboard Stripe account is disconnected manually only after outstanding financial obligations have finished; PlayHitters does not automatically close or mutate the provider account. These periods can be extended only for a specific legal, accounting or provider obligation with documented authority.
Depending on the circumstances, you can ask for access, correction, deletion, restriction, portability or an objection to use of your information, and can withdraw consent where consent is the basis. A child can exercise these rights too; a parent may sometimes act for them where appropriate. You can edit your profile or use Account & data to download a portable copy or delete an eligible account. Read the account guide for help.
The self-service download is a portable copy of information you supplied and your PlayHitters activity, rather than a copy of every stored row. It includes your stringing services and orders; a provider's copy omits the customer's collection address, instructions and postcode. It does not include private host-review information. Ask through the privacy contact for broader access that requires a careful rights, safety or legal review.
Before deleting your account, cancel hits you host and leave or withdraw from active hits you have joined or requested. Finish or cancel active stringing orders and return any racket still in custody. A specific retention hold may temporarily prevent deletion; contact the privacy route if you need help with a blocked request.
Eligible deletion removes your service listings and private racket, requested and agreed setup, and handover text from orders where you are the customer. If a provider deletes their account, the customer's request and agreed setup remain until normal retention. Required financial records and provider identity snapshots follow the retention periods above.
Deletion removes your direct profile identity. Minimal shared arrangement records may remain to preserve other members' history and required financial or safety evidence. Retained internal identifiers do not make those records anonymous: access to private details remains restricted and their use must remain necessary. Public venue statistics must not identify deleted members.
Email support@playhitters.co.uk in plain language and say if the request is urgent or if you need help understanding the response. Identity may need to be checked without collecting more information than necessary. You can also complain to the Information Commissioner's Office. Some rights have lawful exceptions, which will be explained if they apply.
PlayHitters is age-inclusive and does not ask for a date of birth or create a separate junior account type. A member under 18 must have a parent or guardian's approval for the account and each hit. Do not publish an exact age, school, home address, private contact details or supervision information. Ask a trusted adult or use the safety page if anything is unclear or worrying.
PlayHitters uses access controls, encryption in transit, protected infrastructure, bounded uploads, audit records and operational monitoring. Profile pictures are stored privately, checked and transformed before controlled delivery. No internet service can promise absolute security. Report a suspected vulnerability through the security contact and do not exploit or publish personal information.
Material privacy changes will be communicated where required. This notice is updated when the way PlayHitters handles your information changes.
Media previews
Manage saved preview choices for venue Updates and see how each provider loads across Updates and Watch. You can always read an update and open its original link without enabling a preview.
Videos and livestreams
Choose Play on each video or stream to load its player. These providers do not use the saved choices above.
How previews use your information
Information shared with providers
Instagram, Facebook and X previews are off by default. Allowing a provider lets its official scripts and content load when an update approaches your screen, including on later visits in this browser. Enabled previews can share your IP address, browser details and the page you visit with the provider. It may use cookies or other storage, associate the visit with an account you hold, and use information for analytics or advertising under its own rules. PlayHitters does not control those uses.
A YouTube thumbnail loads directly from YouTube as you browse. This can share your IP address and browser information with YouTube or Google, but sends no page referrer. Selecting Play connects your browser to YouTube's privacy-enhanced player. That request can also identify the PlayHitters website, but its referrer does not include the page path or search parameters. YouTube or Google may apply its own storage, account, content or advertising rules.
Loading a Watch player or opening an original link can share your IP address, browser and website information with the provider, whose own cookies, account and privacy rules may apply. Watch does not save a new provider preference when you select Play.
Saving and changing your choices
Your Instagram, Facebook and X choices are stored only in this browser's local storage, not in your PlayHitters account. If storage is blocked, a choice may last only for this page. Turning a provider off normally removes its saved permission and reloads pages that have loaded its scripts, including other open PlayHitters tabs. If the browser prevents removing that permission, we open a fresh visit with remembered previews off and explain how to clear the old choice from your browser. Turning previews off cannot erase information already sent to that provider or clear cookies stored by it.
These choices do not change YouTube thumbnails, how Watch players load, or the provider's own privacy settings.
Provider privacy notices