Safety
Tell someone. Stop contact. Get help.
PlayHitters is age-inclusive. The owner operates its online-safety and safeguarding process and can restrict content, accounts or upcoming hits when needed to protect people.
Get urgent help first
If someone is in immediate danger or a crime is happening, call 999. For a non-emergency police report, call 101. Do not wait for a reply from PlayHitters.
A child can contact Childline on 0800 1111. An adult worried about a child can contact the NSPCC Helpline on 0808 800 5000 or report a concern to the relevant local council.
Report to PlayHitters
If you are signed in, use Report beside the relevant player, hit or venue update. This gives the operator the exact content reference. If you cannot sign in, or the concern is about the service rather than one item, email safety@playhitters.co.uk. Include the profile handle, page URL or report reference and the minimum detail needed to understand the concern.
Do not download, copy, forward or email a sexual image of anyone under 18. Report where it appears without attaching the image. PlayHitters will preserve only the information needed for review or an authority referral.
What happens to a report
The operator records and reviews reports. Content suspected to be illegal is assessed promptly. Content found to be illegal or against the community rules is removed as soon as reasonably practicable. PlayHitters may restrict an account, cancel an unsafe upcoming hit, preserve relevant records or refer a concern to the police, local safeguarding services, the LTA or the National Crime Agency.
Report information is kept private where possible, but may be shared when necessary to protect someone, handle the complaint or meet a legal duty. PlayHitters will not ask a reporter to investigate or confront the person reported.
Layered trust
Hits can only be created at locations in PlayHitters's curated venue catalogue, so members cannot publish arbitrary home or meetup addresses. Follow the venue's live booking, access, welfare and supervision rules. Inclusion in the catalogue does not transfer responsibility for a particular hit to the venue or verify its participants.
Email verification, private LTA-number claims and community confirmation add accountability and gate higher-trust features such as hosting. They are signals, not proof of identity, age, parental authority, character, accreditation or DBS status. Reporting, blocking and operator action remain separate protection layers.
Under-18 and mixed-age tennis
A member under 18 needs a parent or guardian's approval for the account and each hit. Do not put an exact age, school, home address, private contact information or supervision plan in public content. The parent or guardian remains responsible for suitable supervision, travel, arrival and handover arrangements.
Check any professional claim with the venue or relevant governing body. Tennis-specific concerns can also be sent through the LTA safeguarding concern form.
Block, complain or appeal
Blocking another member removes bilateral profile, hit and contact visibility and prevents new requests. The other member is not told who blocked them. Read the community code for the rules that apply.
To complain about how a report was handled or appeal a content or account decision, email a safety appeal with the report reference, decision and concise reason. The operator reviews appeals promptly and records whether the decision is kept or changed. Only information that can safely and lawfully be disclosed is returned.