Book and offer racket stringing

Choose a service and setup

Find → Stringing lets you compare providers by string source, handover method, payment route and price per racket. Open the venue's Stringing section to read what is included and the provider's normal turnaround. A service request needs an active account with a confirmed email, but no LTA claim.

Choose your own strings or the provider's supplied-string option. Read which strings the quoted service includes. Collection areas are approximate; the provider checks your postcode before accepting. An advertised turnaround or preferred date is not a guaranteed appointment.

Request, agree and confirm

1. Describe one racket: make/model, desired tension and its unit, or ask for tension advice. Add relevant notes such as a hybrid setup, previous strings, visible damage or preferred timing.
2. Choose the available handover and string options. For collection, provide your postcode first. Review the itemised quote and submit the request.
3. Wait for the provider's acceptance. Review the exact agreed service, strings, price and handover plan before you confirm. Advice does not authorise substitutions or an undisclosed price change.
4. After acceptance, provide the private collection address if needed. The accepted provider receives your sign-in email for coordination under the order's privacy rules.
5. Complete the available customer confirmation/payment step. For online collection, use the order's Checkout; for Pay at venue, follow the agreed instructions. Return to the order to check the outcome.

Follow the racket through the service

My tennis → Stringing shows your order and its next step. Coordinate drop-off or collection with the stringer. Work starts only after receipt, your confirmation and any required verified online payment.

The stringer records receipt, work started, ready and return. Ready-to-collect updates help you arrange the final handover. Keep the agreed setup and payment information with the order. A cancelled order does not remove the stringer's obligation to return a racket they hold.

Private handover information has a limited purpose. The collection address is removed after return or cancellation before receipt; coordination remains available where a cancelled order still needs the racket returned, unless a block restricts contact access. Use the available recovery route if direct coordination is unavailable. Do not put an address or other private details in public venue updates.

Changes, cancellation and problems

Use the order's cancellation action before work starts. The platform's policy provides a full refund of the amount paid online at that stage. Payments made at the venue are resolved directly with their recipient.

Once work has started, contact the provider about changes or a problem with the service; later online refunds use provider/support recovery. Statutory rights are not removed by the work-started state. Read the current Terms for the applicable service and cancellation information.

If Checkout or the displayed payment state is unclear, use the existing order's recovery step. Do not create another order merely to retry an uncertain charge. Contact PlayHitters if you need help with the payment flow.

Request a familiar setup again

Open one of your completed orders and choose Request this setup again where available. Review the copied racket and last agreed strings and tension against the provider's current service and prices. Choose handover and payment options for the new request; private collection details and payment consent are not copied.

Bring your stringing service to PlayHitters

1. Find your location in Explore first. Request management of that venue, or ask for review of a missing location through Contact us. Explain that you want to offer Stringing.
2. In My tennis → Payments, save your public provider name, email and geographic business/service address. Apply for provider approval, select Stringing and briefly describe your background and planned service. An administrator reviews this private supporting information. You do not need an LTA claim or a playing record.
3. Once provider approval and venue-management access are in place and Stringing is enabled at the venue, open its Stringing workspace in Manage venues. Set fixed labour and supplied-string prices, describe the included strings, and choose drop-off, collection or both.
4. When offering collection, enter the service area and charge. Add clear handover, return and turnaround information. Publish only options you can fulfil at their stated price.
5. Choose Pay at venue without Stripe, or complete optional Stripe setup for online payment. Review incoming requests, check the postcode and racket requirements, and accept only when you can fulfil the agreed service.
6. Follow the order controls through receipt, confirmed setup/payment, work started, ready and return. Service edits apply to new requests; accepted orders retain their agreed provider and quote.